Return & Refund Policy
If you have any inquiries, please feel free to get in touch with our Customer Support Team at support@littlechainstore.com
Issues with Damaged, Defective, or Incorrect Items - Returns
Here at Little Chain Store, our utmost priority is your satisfaction with your purchase. Should you find any reason for dissatisfaction, we offer a streamlined return process within 30 days from the date of delivery. Below are the essential details:
- Returns for items received within 30 days of the delivery date will be happily accepted and refunded to your original payment method.
- Your return label will be generated once you initiate a return request through our customer service.
- Items must be in a new condition and with their original tags intact.
- We adhere to a 30-day return and refund policy, which means you have a month after receiving your item(s) to request a refund, applicable for both domestic and international customers.
- Rest assured, we do not impose restocking fees.
- If you happen to receive a damaged, defective, or incorrect item, reach out to us at support@littlechainstore.com. Upon receiving your email, we'll promptly assist you in processing a refund to your original payment method. To expedite the process, kindly provide a photo of the issue, along with your name, email address, phone number, and order number.
- In instances of defects or incorrect items, we cover the return expenses, and upon inspection, a refund will be processed.
- To initiate a simple return or exchange, just send an email to support@littlechainstore.com, including your name, email, phone number, order number, and the reason for the exchange or return.
- We've put in significant effort to simplify our return procedure for your convenience. Should you have any queries or concerns regarding our return policy, please don't hesitate to reach out to our dedicated customer service team.
Prepaid Return Labels
If you find yourself in possession of a damaged, incorrect, or defective item, worry not. We'll provide a complimentary return label to facilitate the process. However, for cases of buyer's remorse, wherein you've had a change of heart, the responsibility for the return label will rest with you.
Order Cancellations
Efficiency drives us, and we aim to swiftly process and ship orders. Once an order is received, it's promptly sent to our distribution center for processing and shipping. Please note that modifications to your order are not possible beyond 24 hours from the placement time. If an item doesn't meet your expectations, we're glad to arrange a return or exchange. However, altering the shipping address post-order placement isn't feasible due to security reasons.
Inventory
Our commitment to your shopping experience means that all items displayed on our website are available for purchase. When an item goes out of stock, it's immediately labeled as such and cannot be added to your cart. Our advanced inventory management ensures that you can only purchase items currently in stock, guaranteeing a smooth and satisfying shopping journey.
Reserved Rights Regarding Returns
We retain the right to limit, refuse, or reject returns based on irregular or excessive return history, potential fraudulent or criminal activity, or similar concerns. Likewise, we may refuse service to customers or entities for the aforementioned reasons.
Damages and Issues
We kindly request that you carefully inspect your order upon delivery to ensure your satisfaction. If you encounter a defective, damaged, or incorrect item, notify us promptly through:
support@littlechainstore.com Your cooperation in promptly addressing such matters is greatly appreciated.
Exchanges
Interested in swapping items from your order? Drop us an email at support@littlechainstore.com. Share the item you'd like to return and the one you'd prefer from our website. A simple link to the desired item will suffice.
Refunds
Upon receiving and inspecting your return, we'll notify you via email. You'll be provided with a label and details about the subsequent steps and timelines for the refund to your original payment method. Please note that the refund process may take 3-5 business days. Keep in mind, until return items reach our warehouse, we're not accountable for shipping and returns. Please retain proof of postage to safeguard against loss or theft during transit.
Additional Information
Our return and refund policy extend a 30-day window from receiving items to request a refund, provided they're new and have their original tags. We process your return within 1-5 business days upon receipt of the items. While in transit, we recommend holding onto proof of postage, as we can't be held liable for lost or stolen return packages.
Initiating a Return
For initiating a return, simply email us at support@littlechainstore.com, stating the reason. You have a 30-day window from the delivery date to kick off a return.
For exchanges within this period, email us at the same address.
A return label will be provided for incorrect, defective, or damaged items. In the case of buyer's remorse, the return label responsibility falls on you.
Rest assured, return packages are processed within 1-5 business days upon their arrival at our warehouse.
Your satisfaction is our priority. Thank you for entrusting Little Chain Store with your shopping experience.